Frequently Asked Questions

Payment Policies

North Country Broadband Payment PoliciesYour payment is always due on the 1st of the month, unless the 1st falls on a weekend; in that case, it will be due on the following Monday.If your past-due bill is not paid BEFORE the the last Tuesday of the month, your...

Do Weather Conditions Affect Your Transmissions?

Question: Do varying weather conditions affect the quality of transmission, and resultant bandwidth?  As you are likely well-aware, Lewis County is in the heart of the Lake Ontario snow belt, with intense bands that often cause white-outs with satellite television...

What are your “Line of Sight” Requirements?

Question:  With satellite internet, there can be no obstructions (e.g. trees)  between dish and satellite.  I read in past articles that line of sight is required for a good NCBB signal, however is that line of sight requirement similar to that typically associated...

What is your Transmission Range?

Question: I've read NCBB service can typically transmit in a radius of 12 miles from an active tower.  Does the bandwidth gradually degrade within that 12 mile radius, or is the range actually greater than 12 miles, but the bandwidth gradually diminishes beyond the 12...

What do I need to know about Wireless Installs?

Important Information About Wireless Installations We have subcontractors handling our site surveys and installations. They perform your site survey and installation during the same appointment. The subcontractor will be calling you directly to schedule your...

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